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FAQ's

Where should I contact?

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Support@GoClickMall.com

 

What is the fulfillment time?

97.66% of our products are shipped within 5-7 business days. More than half of our orders are shipped within 3 business days or less.

**Please note the production time and estimated delivery time frame on every page.

 

What is partial delivery?

When you order products from multiple categories, it may happen that your order will be delivered to your home with partial delivery. Due to the fact that we deliver direct from the factory, our products are delivered by multiple carriers. This means that different carriers come to deliver a part of the order at multiple delivery times. You will receive an email in advance when your order is shipped from the factory. You will then receive an e-mail update from the carrier with the expected delivery time and possibly track and trace code. 

Has the ordered product been seriously damaged or has it not arrived? Then this product will, of course, be reimbursed!

 

Money back & satisfaction guarantee?

At Go Click Mall, Our customers are our number 1 priority. It is our duty to ensure that all customers are completely satisfied when shopping with us. 

For whatever reason if you are unhappy with the order you have received, we will gladly issue a full refund or replacement within 30 days after your order has been delivered.

Contact us at  Support@GoClickMall.com for any questions/concerns regarding your order. 

We reserve the right to decide to grant our policy depending on the concern of the product. 

 

What is your cancellation policy?

Cancelling your product must be done within 24 hours of order being placed. 

Please understand that we will not be able to process any order cancellation beyond 24 hours as we do our best to process and ship out items as fast as possible. 

 

When will I be refunded for my return?

We process refunds as soon as we receive the returned items in our department.

Refund processing times can take anywhere between 5-10 business days for the  amount to be credited to your bank account. 

If you decided to send back your GoClickMall we recommend to get a tracking number from their local post office when sending their items back to us.